{"id":2436,"date":"2014-10-28T16:36:32","date_gmt":"2014-10-28T20:36:32","guid":{"rendered":"http:\/\/2d823b65bb.nxcli.io\/?p=2436"},"modified":"2014-10-28T16:36:32","modified_gmt":"2014-10-28T20:36:32","slug":"the-power-of-brand-and-the-power-of-product-redux","status":"publish","type":"post","link":"https:\/\/www.robweir.com\/blog\/2014\/10\/the-power-of-brand-and-the-power-of-product-redux.html","title":{"rendered":"The Power of Brand and the Power of Product Redux"},"content":{"rendered":"<p>Last year I did a three-part blog (&#8220;The Power of Brand and the Power of Product&#8221;) describing a simple model of product adoption and market share, and showed how the parameters of that model could be determined using a single survey question.\u00a0\u00a0 \u00a0 I used the open source productivity suites, OpenOffice and LibreOffice, as examples.\u00a0\u00a0 It is now time to update that analysis with the most-recent survey data. (If you want to look up the original posts, here are the links: <a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/2013\/05\/power-of-brand-power-of-product-1.html\">part one,<\/a> <a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/2013\/06\/the-power-of-brand-and-the-power-of-product-part-2.html\">part two,<\/a> <a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/2013\/10\/the-power-of-brand-and-the-power-of-product-part-3.html\">part three<\/a>).<\/p>\n<p>To recap the methodology,\u00a0 I conducted a survey using Google\u2019s <a href=\"http:\/\/www.google.com\/insights\/consumersurveys\/\">Consumer Survey<\/a> service, which uses sampling and post-stratification weighting to match the target population, which in this case was the U.S. internet population.\u00a0 In other words, the survey is weighted to reflect the population demographics, for age, sex, region of the country, urban versus rural,\u00a0 income, etc.<\/p>\n<p>The question in the survey was:<\/p>\n<p><strong>What is your familiarity with the software application called \u201cOpenOffice\u201d?<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>\u00a0I have never heard of it<\/strong><\/li>\n<li><strong>I am aware of it but have never used it<\/strong><\/li>\n<li><strong>I have tried it once<\/strong><\/li>\n<li><strong>I use it only sometimes<\/strong><\/li>\n<li><strong>I use it on a regular basis<\/strong><\/li>\n<\/ul>\n<p>With 1502 responses, the results were:<\/p>\n<table border=\"1\" width=\"316\">\n<tbody>\n<tr>\n<td>I have never heard of it<\/td>\n<td>61.3%<\/td>\n<\/tr>\n<tr>\n<td>I am aware of it but have never used it<\/td>\n<td>13.3%<\/td>\n<\/tr>\n<tr>\n<td>I have tried it once<\/td>\n<td>7.6%<\/td>\n<\/tr>\n<tr>\n<td>I use it only sometimes<\/td>\n<td>10.3%<\/td>\n<\/tr>\n<tr>\n<td>I use it on a regular basis<\/td>\n<td>7.5%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>The same question was asked about LibreOffice, with results:<\/p>\n<table border=\"1\" width=\"316\">\n<tbody>\n<tr>\n<td>I have never heard of it<\/td>\n<td>82.3%<\/td>\n<\/tr>\n<tr>\n<td>I am aware of it but have never used it<\/td>\n<td>5.8%<\/td>\n<\/tr>\n<tr>\n<td>I have tried it once<\/td>\n<td>4.4%<\/td>\n<\/tr>\n<tr>\n<td>I use it only sometimes<\/td>\n<td>3.1%<\/td>\n<\/tr>\n<tr>\n<td>I use it on a regular basis<\/td>\n<td>4.3%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Now these numbers are somewhat interesting on their own, but what is far more interesting are the derived metrics, which look at things like:<\/p>\n<ul>\n<li>What is the name recognition of the product?<\/li>\n<li>Of those who have heard of the product, what percentage actually give it a try?\u00a0\u00a0\u00a0 This is a measure of marketing effectiveness.<\/li>\n<li>Of those who have tried the product, what percentage actually continue to use it?\u00a0 This is a measure of user satisfaction.<\/li>\n<li>What percentage of all respondents use the product?\u00a0 This is a measure of market share.<\/li>\n<\/ul>\n<p>Full details on how these other metrics are calculated, from this single survey question, can be found in <a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/2013\/05\/power-of-brand-power-of-product-1.html\">Part One<\/a> of this series.<\/p>\n<p>Here are some charts to show how these metrics have evolved over the 2 1\/2 years I&#8217;ve worked with this survey approach:<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/awareness.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2437\" src=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/awareness.png\" alt=\"awareness\" width=\"812\" height=\"811\" srcset=\"https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/awareness.png 812w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/awareness-150x150.png 150w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/awareness-300x300.png 300w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/a><a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/marketing-effectiveness.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2438\" src=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/marketing-effectiveness.png\" alt=\"marketing-effectiveness\" width=\"812\" height=\"811\" srcset=\"https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/marketing-effectiveness.png 812w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/marketing-effectiveness-150x150.png 150w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/marketing-effectiveness-300x300.png 300w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/a><a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/user_satisfaction.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2439\" src=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/user_satisfaction.png\" alt=\"user_satisfaction\" width=\"812\" height=\"811\" srcset=\"https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user_satisfaction.png 812w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user_satisfaction-150x150.png 150w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user_satisfaction-300x300.png 300w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/a><a href=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/user-share.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2440\" src=\"https:\/\/2d823b65bb.nxcli.io\/blog\/wp-content\/uploads\/2014\/10\/user-share.png\" alt=\"user-share\" width=\"812\" height=\"811\" srcset=\"https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user-share.png 812w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user-share-150x150.png 150w, https:\/\/www.robweir.com\/blog\/wp-content\/uploads\/2014\/10\/user-share-300x300.png 300w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/a>Those who know me know that I am partial to OpenOffice, an open source project that I contribute to.\u00a0\u00a0 So I am extremely pleased to see it continue to advance in all fronts.\u00a0\u00a0 Since coming to Apache, OpenOffice&#8217;s name recognition has grown from 24% to 39% and the user share has grown from 11% to 18%, while keeping user satisfaction constant.\u00a0\u00a0 This is a testament to the hard work of the many talented volunteers at Apache.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last year I did a three-part blog (&#8220;The Power of Brand and the Power of Product&#8221;) describing a simple model of product adoption and market share, and showed how the parameters of that model could be determined using a single survey question.\u00a0\u00a0 \u00a0 I used the open source productivity suites, OpenOffice and LibreOffice, as examples.\u00a0\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[211,214,64,22],"tags":[],"class_list":{"0":"post-2436","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-apache","7":"category-marketing","8":"category-open-source","9":"category-openoffice","10":"entry"},"_links":{"self":[{"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/posts\/2436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/comments?post=2436"}],"version-history":[{"count":3,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/posts\/2436\/revisions"}],"predecessor-version":[{"id":2443,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/posts\/2436\/revisions\/2443"}],"wp:attachment":[{"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/media?parent=2436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/categories?post=2436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.robweir.com\/blog\/wp-json\/wp\/v2\/tags?post=2436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}